Effective Date: November 3, 2026
Jurisdiction: Republic of Ghana
Clenpass Facility Services ("we," "our," or "us") respects your privacy and is committed to protecting the personal data of our customers, website visitors, and mobile application users ("you").
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our mobile application, or book our professional cleaning and facility management services.
Our data collection and processing activities are conducted in accordance with the laws of the Republic of Ghana, including the Data Protection Act, 2012 (Act 843). By accessing our services, submitting your details, or downloading our mobile application, you consent to the practices described in this policy.
We may collect the following types of information when you interact with our platforms:
Personal Identification Information: Name, email address, mobile phone number, physical residential or corporate address, and service location details.
Service & Booking Details: Specific cleaning requirements, scheduled service times, operational notes, and customer feedback.
Financial & Payment Data: Payment status and transaction reference IDs processed securely through third-party payment gateways (we do not store full payment card details or mobile money PINs on our servers).
Technical & Usage Data: IP address, device type, operating system, browser type, mobile app interaction data, and cookies to enhance platform navigation.
We collect and use your personal information for the following legitimate business purposes:
Service Delivery: To schedule, coordinate, and dispatch cleaning and facility management staff to your designated location.
Account Management: To manage user accounts on our website and mobile application.
Customer Communication: To send booking confirmations, invoice receipts, service updates, and respond to your inquiries.
Quality Assurance & Safety: To monitor service quality, verify location accuracy for staff deployment, and improve customer satisfaction.
Legal & Regulatory Compliance: To maintain business accounts, handle dispute resolution, and comply with Ghanaian tax and statutory requirements.
We value your privacy and do not sell, rent, or trade your personal data to third parties. We may share information only under the following strict circumstances:
Authorized Field Staff & Supervisors: To enable our cleaning teams and operational leads to execute requested services at your site.
Third-Party Service Providers: Trusted partners providing cloud hosting, payment processing, or SMS delivery under strict confidentiality agreements.
Legal & Regulatory Requirements: If required by court order, law enforcement, or regulatory authorities under Ghanaian law.
Security Measures: We implement industry-standard administrative, physical, and technical security controls (including encrypted data transmission) to protect your information against unauthorized access, alteration, or disclosure.
Data Retention: We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, resolve disputes, or comply with legal obligations under Act 843.
Under the Data Protection Act, 2012 (Act 843), you have rights regarding your personal data, including:
Access: The right to request copies of the personal information we hold about you.
Correction: The right to request correction or updating of inaccurate or incomplete personal information.
Erasure: The right to request deletion of your personal data, subject to legal and contractual retention obligations.
Objection: The right to object to direct marketing communications at any time.
Our mobile app and website may contain links to external sites or request specific device permissions (such as location services for property delivery). We are not responsible for the privacy practices of external third-party sites, and we recommend reviewing their respective privacy policies.
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Effective Date." Continued use of our website, mobile application, or services after changes are posted constitutes your acceptance of the revised policy.
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us:
Company Name: Clenpass Facility Services
Email: info@clenpass.com
Phone: +233 59 369 6966
Location: Tipper Junction, Kasoa, Ghana
